In the second session, Ensuring Transparency and Collaboration, presenters share:
- Ways LEAs can document meaningful parent engagement in the decision-making process;
- A variety of examples of how the LEA can communicate to the parent, in writing, what services the student will and will not receive during this time and the rationale for each determination;
- Examples of customer service oriented communication to families; and
- Ways to document efforts to be flexible in service delivery scheduling.