Definition of Success

OSSE staff and those we work with experience our programs and services as accessible and reliable. All OSSE stakeholders have a seamless user experience, contributing to strengthened relationships within and outside the agency.

Strategic Initiatives 

• Provide reliable, on-time transportation for students with disabilities: Improve the reliability, safety, and timeliness of OSSE DOT transportation services for students with disabilities. This includes implementing real-time bus tracking for families, improving training for drivers and attendants serving students, and establishing clear processes for responding to complaints and measuring service quality.
• Increase process efficiency and knowledge management: Create efficiency in OSSE’s core internal processes, including document routing and approvals. Improve knowledge management so that staff across divisions can quickly and easily access policies, procedures, and institutional knowledge.
• Promote internal collaboration: Create regular, structured opportunities for staff across divisions to collaborate on shared priorities and learn about each other’s work. Reduce duplication of effort and ensure that divisions working on related issues are coordinating rather than operating independently.
• Enhance OSSE’s technology and data capabilities: Modernize OSSE’s internal technology and data management systems to allow for more coordinated and efficient workflows. Ensure staff members have access to the data and tools they need to do their jobs without navigating unnecessary barriers between divisions.
• Enhance financial management and reporting on OSSE’s programs: Improve how OSSE tracks, reports on, and communicates about programmatic spending in order to better analyze how funds are used and the outcomes that are produced.

Outcome Measures – How we’ll measure progress 

• Student transportation on-time school arrival.
• Percentage of local education agencies (LEA) and other partners reporting an improved experience with OSSE.
• Staff-reported understanding of agency processes.
• Staff-reported opportunities for cross-division collaboration.