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Department of Student Transportation: Motor Vehicle Dispatcher

Starting Salary $44,859

The Office of the State Superintendent of Education (OSSE) is the State Education Agency for the District of Columbia charged with raising the quality of education for all DC residents. The Division of Student Transportation is responsible for administering safe, reliable, and efficient transportation services for students with disabilities that require it under the Individuals with Disabilities Education Act (IDEA). OSSE-DOT provides services for more than 3100 students to schools along nearly 500 bus routes, traveling more than 27,000 miles per day.

The mission of OSSE DOT is to provide safe, reliable, and efficient transportation services that positively support learning opportunities for eligible students from the District of Columbia. The Motor Vehicle Dispatcher is responsible for communicating with the Motor Vehicle Operators (MVO) by means of two-way radio; tracks the location, route number, and status of students on each bus; communicates information regarding students to the MVO, schools, the Parent Resource Center; alerts local and state agencies for situations needing corrective actions; and serves as a liaison between the MVO and Audit and Compliance when incidents occur on a route. The Motor Vehicle Dispatcher will report to the Customer Service Manager.

Specific functions of the Motor Vehicle Dispatcher:

The Motor Vehicle Dispatcher serves as a liaison between the Motor Vehicle Operators and transportation office(s) to monitor incidents related to school bus operations, e.g., accidents, breakdowns, etc.; informs appropriate supervisory staff of known or possible issues and provides follow-up communications. In absence of a Terminal Manager, provides guidance and assistance to the Motor Vehicle Operators to resolve problems, in accordance with established procedures; communicates, usually by telephone, with outside local and state agencies to alert them of situations needing corrective action; receives fuel-level reports from school fueling sites and notifies appropriate agency of need for fuel; coordinates installation and repair of two-way radios on buses and/or in central offices; prepares paperwork and communicates bus radio installation and/or repair schedule, as required.

Serves as office receptionist and directs visitors and switchboard calls, taking and delivering messages as appropriate; compiles, maintains, and distributes school bus routing books and rosters of school buses and drivers for assigned office; maintains school bus driver and attendant employment records, updating data on files and/or database and as instructed, prepares personnel action forms and sends and follows through appropriate approval process; and maintains supply inventory and prepares supply orders when necessary; and provides back up support to other office staff as needed. Performs other related duties as assigned.

Key Qualifications and skills:

  • Proficiency in Microsoft Office Suite;
  • Organization skills to take on projects, meet deadlines, facilitate reports, and coordinate office communication;
  • Skilled to handle and process a high volume of phone calls, guests, and visitors in a professional manner;
  • Ability to communicate professionalism orally and in writing;
  • Possesses analytical ability to research and strong attention to detail;
  • Demonstrated ability in providing exemplary customer service;
  • Ability to problem-solving and resolve problems in a timely manner;
  • Skilled in gathering, analyzing, developing information and alternative solutions;

Other Significant Factors:

This position is designated as a Safety Sensitive position and is subject to mandatory pre-employment and periodic Criminal Background Checks and Traffic Records Checks (as applicable). This position is also subject to mandatory pre-employment and random Drug and Alcohol Testing, including for marijuana. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana.

Interested applicants should register for the DOT Hiring Fair.