HEFS Counselor List Academic Year 2011-2012 Applicants that submit their DC OneApp online should direct to all questions to their assigned HEFS counselor (see below). Email Counselor Name Handle Applicants Whose Last Name Starts With Chris.Parler@dc.gov Chris Parler B, R Melanie.Fleming@dc.gov Melanie Fleming C, S Demetrius.Smith@dc.gov Demerius Smith D, E-G, K-L James.Gaston@dc.gov James Gaston, III A, H, M-P, T Scott.Gilbert@dc.gov Scott Gilbert I-J, Q, U-Z Applicants that require management assistance should direct all correspondence to the below, if the assigned HEFS counselor does not respond to your email inquiry within 48 hours or two business days. Email Name and Title Kenneth.Howard@dc.gov Kenneth Howard, Operations Manager William.Henderson@dc.gov William Henderson, Program Manager HEFS ADDRESS 810 First Street, NE - Third Floor Washington, DC 20002 (202) 727-2824, HEFS Toll-free 1 (877) 485-6751 Closest Metro Station: Red Line, Union Station