HEFS Staff List Academic Year 2008-2009 Applicants that submit their DC OneApp online should direct to all questions to their assigned HEFS counselor (see below). Email Counselor Name Handle Clients with Last Name starting with Eddie.Crosby@dc.gov Ed Crosby A, P Scott.Gilbert@dc.gov Scott Gilbert B Melanie.Fleming@dc.gov Melanie Fleming C-D Terrance.McCreary@dc.gov Herb McCreary E-G James.GastonIII@dc.gov James Gaston, III H-J Sirwalter.Hemphill@dc.gov Walter Hemphill K-L, O James.GastonIII@dc.gov James Gaston, III M-N Kim.Goodman-Celay@dc.gov Kim Celay Q-R Pamela.Waller@dc.gov Pamela Waller S-T Scott.Gilbert@dc.gov Scott Gilbert U-Z Applicants that require management assistance should direct all correspondence to the below, if the assigned HEFS counselor does not respond to your email inquiry within 48 hours or two business days. Email Name and Title Kenneth.Howard@dc.gov Kenneth Howard, Operations Manager HEFS has moved. The new address is: 51 N Street NE, 7th Floor, Washington, DC 20002 Phone: (202) 724-7892, Toll Free: 1 (877) 485-675 Closest Metro Station: Red Line-New York Avenue/Florida Avenue/Gallaudet University